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Contact Info:                                                        

Phone number: 805-444-0016 

Email: ann@doggydenboarding.com

 

Overnight Boarding Hours of Operation:

Monday-Friday - 8:00 am - 6:45 pm

Saturday and Sunday – 8:00 am – 5:45 pm

Daycare Hours of Operation: (Overnight Guests Cannot Be Dropped Off Until 8:00 am):

Monday-Friday - 7:00 am - 6:45 pm

Saturday and Sunday – 8:00 am – 5:45 pm

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- Early overnight drop off is available for an extra $62 charge from 7:00 am - 8:00 am on the week days only, and $62 for early pick up before 10:00 am.  You must let the resort know you would like to have an early check-in and you must come within your 10-minute scheduled window or else you will be required to wait until opening time.

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- We close sharply Monday - Fridays at 6:45 PM and Saturday and Sundays at 5:45 PM. If you fail to pick up your dog by closing time, your dog will be boarded and you will be responsible for the boarding fee. Due to safety and labor law reasons, we cannot open the doors after we close.​​

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TOURS OF DOGGY DEN

For tours of Doggy Den, please call (805)-444-0016. All tours are by appointment only between 12pm-2pm Monday-Friday. Do not bring your dog for this visit. You must be 18 and older to enter the facility. We do not allow tours upon walking in or when you drop off your dog for boarding or daycare.

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Boarding and Daycare

Evaluation: We require all new dogs to complete a free 10 minute evaluation before boarding/daycare with us so that we may be able to evaluate their temperament towards people and dogs. Please complete the New Client Reservation form and select "Evaluation" and fill out the entire form. We do not accept walk-ins for evaluations.

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Photos and Updates:

-All photos of the pups are uploaded to our Instagram account. Any additional requests for photos will be a $22 fee per day/set of photos.​ You may call or email to check in on your dog anytime during their stay.

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Required Bath Fees:

We require a bath fee to be added on for any stay 2 nights or more on non-holidays and 3 nights or more on holidays to ensure your dog goes home clean. Let us know when you are picking up whether it will be morning or afternoon to ensure your bath is done. If you pick up before your designated time, your bath will not be done and there will be no refund or credit.

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Vaccinations:

All shots must be up to date for when you board or plan to do daycare. If your pups shots are not up to date before their boarded stay, your deposit will not be refunded or credited. We will turn away daycare and boarding upon arrival if your shots are not up to date. This is for the safety of all pups in our facility. We do require you to resend your pups shots if you have not used us within 3 months. 

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-Vaccinations must be current in order to attend our facility. We require proof of Distemper/Parvo, Rabies, and Bordetella. BORDETELLA IS RECOMMENDED EVERY 6 MONTHS. K-9 Influenza is also highly recommended. We do not accept shots done at home. All shots must be from a liscenced veterinarian. 

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-Flea and Tick treatment is required every 4 weeks. If the due date falls within your dog's stay, please bring a pill so we can administer it to your dog during their stay. Please show proof of flea medication from the vet with your shots. If your dog has fleas while here, you will be charged $100 and your dog will be secluded from other dogs for safety.

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Food/Belongings:

-Please bring all required medication, in its original bottle or in a package with the proper instructions. Do not put any medication in the food.

-Please bring just enough for your pup’s stay as we do not give food back due to strict safety laws. Even if you pack extra food it will not be given back. it is a $7 charge per meal if you do not provide food for your pup.

-For Daycare only bring your pups food for breakfast if they did not eat at home. We do not feed daycare dogs dinner as it takes up our reserved kennels for boarding.

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-We do not take any items from home including bowls, scoopers, toys, beds ect. We provide everything here for your dog. We will not take items due to sanitary guidelines and if they are given to us we do have to throw them away.

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Damages to Kennel Property:

-You are held liable for any damages your dog may do during its stay. Damage fee starts at $52 and go up depending on the cost of repair.

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​Holiday Dates:

• Easter - Spring Break: March 14th-May 25th

• Memorial Day Holiday: May 17th — May 31st

• July 4th Holiday/Summer Break: June 14th — July 14th

• Labor Day Holiday: August 30th - September 6th

• Thanksgiving Holiday/Christmas/New Year: November 15th - January 5th

• No boarding credits can be used on any holidays listed above. (If you cancelled a reservation and received a credit towards a future stay, it cannot be applied to a holiday stay.) 

• -We do not take new clients for daycare during the week of major Holidays, which are:  4th of July, Thanksgiving, Christmas, and New Years. Please contact us to book daycare during holiday peak seasons, if you are a new client.

Deposit Information:

The Doggy Den requires a 2 night non-refundable deposit on all reservations made during non-holiday dates.

We also require a full non-refundable deposit on all reservations made over holiday dates, as we do not charge extra during holidays and as we fill up over holidays and therefore turn other clients away based upon your reservation. We also make our staffing decisions based upon reservations.

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- All Holidays require a minimum of a 2 night stay. Holidays include, Memorial Day, Fourth of July, Easter, Thanksgiving, Christmas, New Years. If you received a boarding credit from a previous cancellation, it cannot be used for Holiday stays.

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-No Refunds:

- No refunds for dogs picked up early.

- Any reservations made over the following dates are completely NON-REFUNDABLE, we take a FULL STAY DEPOSIT, and cancellations between these dates will NOT receive credit for future stays: March 14th-April 14th, May 17-May 31st, June 15th-July 25th, August 30-September 6, November 15-January 5th. Boarding Credits cannot be used during Holiday stays.

- There are no refunds for any reason, including relocation.  If you have purchased packages, boarding packages or daycare packages, they cannot be refunded regardless of any situation or reason. Boarding and Daycare packages cannot be transferred to other dogs.​ 

-There are no refunds for cancelled reservations. We only give a credit, that expires within the date given, if you cancel within 72 hours of the day you are scheduled to drop off your dog.

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-If you drop off your pup on a day later than when you originally booked you will still be required to pay for the previous days you originally booked. If you overstay your original reservation on the holidays listed above, without prior approval, a $105 fee per night per dog will be added because we plan our capacity based upon reservations.

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Daycare Credits: There are no refunds for any daycare packages bought. Daycare credits expire within 120 days of purchase. There are no refunds for the days not used.

 

​​Questions and FAQS

- Are reservations required or are walk-ins accepted?

Reservations are not required for day camp; but are required for overnight boarding. 

If you need a last-minute reservation, please call or email to see if we have any openings.

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- If my dog is not spayed or neutered, are they still able to come?

Unaltered pups are always welcome! Unaltered pups can play with other pups up until seven months. Once they have reached 7 months you must remind us that they are unaltered upon check in for every visit so that we do not let them play. They will be given their own yard to play with a staff member during their visits and stays.

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- Vaccinations 

All shots must be up to date for when you board or plan to do daycare. If your pups shots are not up to date before their boarded stay, your deposit will not be refunded or credited. We will turn away daycare upon arrival if your shots are not up to date. This is for the safety of all pups in our facility. All dogs must be on flea treatment from your vet. No over the counter flea medication. you must show proof of flea treatment from your vet with your vaccines. 

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- Is anyone here overnight?

There is someone here overnight in case of emergencies. They do not walk around and check on the dogs during the night because we are not a 24-hour care facility.

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- If my dog has a health or behavior issue, will I be contacted?

Our staff is trained to recognize some health or behavior issues. We do our very best to monitor each dog for issues.  If we see that a pup has an issue, we will discuss with the manager on duty, then the manager will contact you, if necessary, and discuss further options as needed.

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- What if my dog gets injured during their stay?

Dogs that are compatible with other dogs are allowed to play with other dogs during the day. Dogs play rough and occasionally injures do occur. We do our very best to minimize all injuries. However, dogs are fast and sometimes injuries occur. Each owner assumes the financial risk of injury for their pup if they wish them to stay at The Doggy Den. If we see that your dog has an injury (sometimes we do not always see an injury even though we do our best to assess each dog), we will attempt to call, text, or email you to let you make the decision on the next step of care for your pup. However, we reserve the right to bring your dog to a vet should we deem it necessary. You, as the owner of the dog, are responsible for all vet bills.

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- What do I need to bring for my dogs stay?

*Please bring all food pre-bagged per meal in zip lock bags. We do not return unused food or bags.

We cannot take personal items for sanitary reasons, NO toys, beds, scoopers, food bowls, ect.

 We are not responsible for any lost or damaged items.

We do not take personal bags for food or tubs for food. Please make sure everything is disposable.

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 *Please bring all required medication, but just enough for your pup’s stay. Keep all medication in its original container and DO NOT put it in the food. If your dog requires more than 2 medications or more than 2 dosages a day or is on insulin  then you will be an extra fee a day. Any extra medical needs will also be an added charge.

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-Age requirements

We do not accept new clients that are 10 years or older. If you are unsure of their age please ask your vet for proof of potential age. We cannot take any puppies before 14 weeks and they must be fully vaccinated with the  vaccines we require.

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Post Stay FAQ

- Worn out pup?

This is a symptom that concerns many owners but is actually fairly common. Your pup is in a busy environment and kept entertained with all the new sights, smells, and fun. More than likely, your pup will need to sleep a bit more due to all the good times that they had.

- Tummy Troubles?

Some pups may experience diarrhea after returning home. Many owners are concerned that this means their dog has picked up a stomach bug while visiting. However, this is unlikely. In fact, a little diarrhea in the first 48 hours after returning home is very normal and often due to the excitement that your dog feels about being back in a familiar environment. If diarrhea persists more than 48 hours, or is accompanied by other symptoms, such as not drinking or eating, we advise making an appointment with your veterinarian.

 

-Super Hungry or Thirsty?

Has your pet come home acting like he/she hasn't been fed? Rest assured; they most certainly have! Dogs naturally eat and/or drink less while they are in a new environment. As a result, they tend to drink more and catch up on their calories when they get home. Appetites should go back to normal quickly.

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 - Worried about Canine Kennel Cough?

Even though The Doggy Den requires the Bordetella vaccine, kennel cough is a very common infection of the respiratory system and will affect most dogs at least once in their lifetime. It is very easily spread amongst dogs, particularly when they are in close proximity to one another, even when vaccinated.

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-Playing Requirements

 -We do accept unaltered dogs. Unaltered male dogs after 6 months will no longer play with other dogs. Female dogs are not allowed in the facility until their heat cycle ends. 

-If your dog mounts other dogs, regardless of age, he/she will no longer be allowed to play with other dogs.  No notice will be given to the owners, as it's our sole decision to allow or not allow dogs to play given the behavior displayed by the dog and you will be charged a fee for your dog having to be in its own yard with a staff member.

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-Should you own an unaltered female and an unaltered male, they will be kenneled and play separately during their stay. While we can control what occurs at our facility, as far as keeping your dogs separately kenneled, we cannot control what happens at your home or outside our facility.  

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-Certain breeds are not allowed to play in groups. If you are unsure if your breed is allowed to play, please contact us to find out.

 All pups are still given their own yard to play in with a staff member whether it's playing fetch or just getting extra belly rubs throughout the day. All dogs that are unable to play in groups are rotated throughout the day to play by themselves with a staff member. There is an additional charge if your dog is required ti be in its own yard.

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Guests that are not accepted:

-Pregnant or lactating.

-Unaltered females in heat. If they had a heat cycle, they cannot return to day camp until they have been 2 weeks post heat.

-Any dog that shows any human aggression.

-Dog guests unable to walk or stand without assistance.    

-Any new dog over 10 years old. If your dog is 10-12 years old, please contact us prior to booking.    

-Family and friends are not allowed to visit your dog for safety reasons. 

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Dogs Who Can't Play in Groups

​-If your dog is not neutered past 6 months, or you request for your dog not to play in group play there will be an additional charge per night. If your dog does not meet our playing requirements, or shows any signs of aggression, humping, or unwanted behavior, during the evaluation or anytime during their stay, there will be an extra charge per night to be put in their own yard with a staff member.

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-If you book for daycare, but your pup ends up staying the night, you are required to pay the overnight fee in addition to the daycare fee.​ ​​

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-We do not accept dogs that show any sign of aggression towards people. If your dog shows any sign of aggression at drop off whether it be growling, lunging, or biting at our staff, we will not be able to take your dog for safety of our staff and other dogs. 

-As always, we are not liable for unwanted pregnancies or injuries sustained by your dog(s).  Dogs can be rambunctious and unpredictable, you as the owner assume all financial risks of boarding your dog(s).  ​

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