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 The Doggy Den Information and FAQ Sheet

                                                             Phone number: 805-444-0016 

                                                           Email: ann@doggydenboarding.com

 

Daycare Hours of Operation: (Overnight Guests Cannot Be Dropped Off Until 8:00 am):

Monday-Friday - 7:00 am - 6:45 pm

Saturday and Sunday – 8:00 am – 5:45 pm

Overnight Boarding Hours of Operation:

Monday-Friday - 8:00 am - 6:45 pm

Saturday and Sunday – 8:00 am – 5:45 pm

Early overnight drop off is available for an extra $42 charge from 7:00 am - 8:00 am on the week days only, and $42 for early pick up before 9:00 am.  You must let the resort know you would like to have an early check-in and you must come within your 10-minute scheduled window or else you will be required to wait until opening time.

We close sharply Monday - Fridays at 6:45 PM and Saturday and Sundays at 5:45 PM. If you fail to pick up your dog by closing time, your dog will be boarded and you will be responsible for the boarding fee. Due to safety and labor law reasons, we cannot open the doors after we close.

If you drop off your pup on a day later than when you originally booked, you will still be required to pay for the previous days you originally booked for.

Required Vaccinations

All vaccinations can be provided digitally or physically. Vaccines need an expiration date stated on the vaccine records to be valid. We only accept vaccines from a vet office.

Puppies must meet the age requirement of 12 weeks or older and must have the 3 vaccines we require.

Required Vaccinations (administered by a veterinarian required):  Rabies, DAPP, Bordetella (6 month booster is required)

  

Currently, The Doggy Den is not requiring dogs to be vaccinated with the canine influenza vaccine. We do, however, encourage you to talk to your veterinarian about canine influenza and if it is appropriate depending on your dog's lifestyle.

Guests that are not accepted:

-Pregnant or lactating.

-Unaltered females in heat. If they had a heat cycle, they cannot return to day camp until they have been 2 weeks post heat.

-Any dog that shows any human aggression.

-Dog guests unable to walk or stand without assistance.    

-Any dog over 13 years old. If your dog is 10-12 years old, please contact us prior to booking.    

 

Medications:

All medications must be in original prescription bottle, please only bring the exact amount that the pup will need for their stay. Do not put any meds in their pre-packed food.

Daycare Prices:

  • Full Day for compatible dogs (more than 4 hours a day): $42 per day 

  • Half Day for compatible dogs (5 hours or less a day): $32 per day

  • 10 Day Full Daycare Package: $378 (Which Is 1 Free Full Day)**

  • 10 Half Day Daycare Package: $288 (Which Is 1 Free Half Day)** 

  • 20 Full Day Daycare Package: $714 (Which Is 3 Free Full Days)**

  • 20 Half Day Daycare Package: $544 (Which Is 3 Free Half Days)

  • **Daycare Packages Expire 90 Days From Date Of Purchase. Full Day Packages Cannot Be Used As Half Days.

Boarding Pricing:

 -Standard Kennel: $75/night (each additional dog in the household is $65 a night as long as they can eat and sleep together)

-Suites: $105/night ($90 for each additional in same household as long as they can eat and sleep together) *

- 30 Night Standard Kennel Package: $1,950 (Credits expire 1 year from date of purchase) *

*We close sharply Monday - Fridays at 6:45 PM and Saturday and Sundays at 5:45 PM. If you fail to pick up your dog by closing time, your dog will be boarded and you will be responsible for the boarding fee. Due to safety and labor law reasons, we cannot open the doors after we close.

If you drop off your pup on a day later than when you originally booked, you will still be required to pay for the previous days you originally booked for.

Deposit Information: 

The Doggy Den requires a 2 night non-refundable deposit on all reservations made during non-holiday dates.

The Doggy Den requires a full non-refundable deposit on all reservations made over holiday dates, as we do not charge extra during holidays and as we fill up over holidays and therefore turn other clients away based upon your reservation. We also make our staffing decisions based upon reservations.

- All Holidays require a minimum of a 2 night stay. Holidays include, Memorial Day, Fourth of July, Easter, Thanksgiving, Christmas, New Years.

Holiday Dates: 

  • Memorial Day Holiday: May 26th — May 31st+

  • Easter Sunday March 31st

  • July 4th Holiday: June 29th — July 9th

  • Labor Day Holiday: September 1st - September 6th

  • Thanksgiving Holiday: November 15th - November 27th

  • Christmas/New Year's: December 15th - January 5th  

FAQs

Are reservations required or are walk-ins accepted?

Reservations are not required for day camp; but are required for overnight boarding.

If you need a last-minute reservation, please call or email to see if we have any openings.

If my dog is not spayed or neutered, are they still able to come? Unaltered pups are always welcome! Unaltered pups can play with other pups up until seven months. Once they have reached 7 months you must remind us that they are unaltered upon check in for every visit so that we do not let them play. They will be given their own yard to play with a staff member during their visits and stays.

Is anyone here overnight?

There is someone here overnight in case of emergencies. They do not walk around and check on the dogs during the night because we are not a 24-hour care facility.

If my dog has a health or behavior issue, will I be contacted?

Our staff is trained to recognize some health or behavior issues. We do our very best to monitor each dog for issues.  If we see that a pup has an issue, we will discuss with the manager on duty, then the manager will contact you, if necessary, and discuss further options as needed.

What if my dog gets injured during their stay?

Dogs that are compatible with other dogs are allowed to play with other dogs during the day. Dogs play rough and occasionally injures do occur. We do our very best to minimize all injuries. However, dogs are fast and sometimes injuries occur. Each owner assumes the financial risk of injury for their pup if they wish them to stay at The Doggy Den. If we see that your dog has an injury (sometimes we do not always see an injury even though we do our best to assess each dog), we will attempt to call, text, or email you to let you make the decision on the next step of care for your pup. However, we reserve the right to bring your dog to a vet should we deem it necessary. You, as the owner of the dog, are responsible for all vet bills.

What do I need to bring for my dogs stay?

Please bring all food pre-bagged per meal in zip lock bags. We do not return unused food or bags.

We cannot take personal items as they tend to get confused when our professional cleaning crew picks up all bedding each day to launder. We are not responsible for any lost or damaged items.

Please bring all required medication, but just enough for your pup’s stay. We do not take personal bags for food or tubs for food. Please make sure everything is disposable.

Post Stay FAQ

Worn out pup?

This is a symptom that concerns many owners but is actually fairly common. Your pup is in a busy environment and kept entertained with all the new sights, smells, and fun. More than likely, your pup will need to sleep a bit more due to all the good times that they had.

Tummy Troubles?

Some pups may experience diarrhea after returning home. Many owners are concerned that this means their dog has picked up a stomach bug while visiting. However, this is unlikely. In fact, a little diarrhea in the first 48 hours after returning home is very normal and often due to the excitement that your dog feels about being back in a familiar environment. If diarrhea persists more than 48 hours, or is accompanied by other symptoms, such as not drinking or eating, we advise making an appointment with your veterinarian.

 

Super Hungry or Thirsty?

Has your pet come home acting like he/she hasn't been fed? Rest assured; they most certainly have! Dogs naturally eat and/or drink less while they are in a new environment. As a result, they tend to drink more and catch up on their calories when they get home. Appetites should go back to normal quickly.

 Worried about Canine Kennel Cough?

Even though The Doggy Den requires the Bordetella vaccine, kennel cough is a very common infection of the respiratory system and will affect most dogs at least once in their lifetime. It is very easily spread amongst dogs, particularly when they are in close proximity to one another, even when vaccinated.

-Playing Requirements

Male dogs who are not neutered after 7 months will not be able to play in groups. Female dogs in heat are not allowed to play in groups until the end of their cycle. Pitbulls, Staffordshire Bull Terriers, Xl Bullies, American Bully, American Bulldog, Dogo Argentino, Akitas, Caucasian Shephards, and Cane Corso are not allowed to play in groups. All pups are still given their own yard to play in with a staff member whether its playing fetch or just getting extra belly rubs throughout the day.

What If My Dog Damages/Destroys Something During Their Stay?

If you know your dog is capable of damaging or destroying anything please notify the staff upon boarding/daycare. You are held responsible for all damages your dog may do, above and beyond normal wear and tear. A damage fee will be charged to your account or all costs will be paid upon pick up. Damage fees start at $52 and can go up depending on the costs of repair. 

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